Since this place is a small business, the atmosphere is more welcoming than that of PetSmart's grooming salon. They really take care of my dog here. The entire staff are some of the nicest people I have ever met, and Becky, the owner, is the kindest and most genuine human being I've ever come into contact with. I trust her and everyone who works there with my dog, and I will never again take my dog to another grooming salon. They have never hurt my dog and they always groom him how I want for a good price. If you live in Parma, or even if you don't, this grooming salon is worth taking your dog to!