On June 7th, while getting oil change one of your mechanics noticed that my wife’s Mercedes had a loose engine rock guard. The rock guard was rubbing against my wife’s driver side front tire. He said that if she continued driving with the vehicle in that condition could do further damage to the rock guard and tire.
The first thought that went through my mind when my wife told me of your mechanic’s suggestion was that “here is another shop trying to scare people into making unnecessary emergency repairs that cost a lot of money”. The fact that your mechanic recommended that my wife not drive the vehicle any further, reinforced my doubts. However, I figured, why not at least get an estimate and then take the car to another service center for a second opinion.
To my surprise, you looked at the car when it was on a lift and said that the rock guard could easily be reattached. I asked how much that would cost and your responded “nothing”. I was totally shocked and embarrassed for my earlier thoughts. I offered a tip for the mechanic that fixed the car and you said that it would not be accepted.
In today’s day and age, it is a rare find to discover a service center with integrity that you can trust. A good mechanic is like a good doctor. You should be able to trust their recommendations and know that they are looking out for you.
Again thank you and your staff for your honest and generous gesture of fixing my wife’s car. I am glad that we found a service center that we can trust and you can be sure that we will be bringing you our cars for service in the future.